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About Urchin

Urchin Provide a high-value added service that attracts and retains customers. With Urchin web analytics, your customers get industry leading reports and stunning graphics - without straining your system or costing you man-hours.

With over 3 million sites running Urchin, your customers have seen or used Urchin. It's the most widely deployed commercial web analytics software in the world. And with 100 profiles included in the basic product, you can get started today for $895.

FAQS

What is a Pageview - A page is defined as any file or content delivered by a web server that would generally be considered a web document. This includes HTML pages (.html, .htm, .shtml), script-generated pages (.cgi, .asp, .cfm, etc.), and plain-text pages. It also includes sound files (.wav, .aiff, etc.), video files (.mov, etc.), and other non-document files. Only image files (.jpeg, .gif, .png), javascript (.js) and style sheets (.css) are excluded from this definition. Each time a file defined as a page is served, a pageview is registered by Urchin.

What is a Hit - A hit is simply any request to the web server for any type of file. This can be an HTML page, an image (jpeg, gif, png, etc.), a sound clip, a cgi script, and many other file types. An HTML page can account for several hits: the page itself, each image on the page, and any embedded sound or video clips. Therefore, the number of hits a website receives is not a valid popularity gauge, but rather is an indication of server use and loading.

What is a Session - A Session is a defined quantity of visitor interaction with a website. The definition will vary depending on how Visitors are tracked. Some common visitor tracking methods and corresponding Session definitions:

• IP-based Visitor Tracking: A Session is a series of hits from one visitor (as defined by the visitor's IP address) wherein no two hits are separated by more than 30 minutes. If there is a gap of 30 minutes or more from this visitor, an additional Session is counted.
• IP+User Agent Visitor Tracking: A Session is a series of hits from one visitor (as defined by the visitor's IP address and user-agent, such as Netscape 4.72) wherein no two hits are separated by more than 30 minutes. If there is a gap of 30 minutes or more from this visitor, an additional Session is counted.
• Unique Visitor Tracking (cookie-based, such as Urchin's UTM): A Session is a period of interaction between a visitor's browser and a particular website, ending upon the closure of the browser window or shut down of the browser program.

I see a page on my report that does not exist?

There are some internet bots or spiders which can access domains and attempt to access information that may or may not exist. Your Urchin stats shows this where an access as made for this page; however, it is not a valid location within your domain. The URL often appears as "PC"