Privacy Policy Overview

Heritage Garden Buildings Ltd is strongly committed to protecting the privacy of its website users and customers. We have written this privacy policy to outline the specific information we collect, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is a significant part of our commitment to providing you with a high quality shopping experience.

Information Collection and Use

We are the sole owner of the information collected on this site. We will never sell, share, or rent this information to others... ever. Heritage Garden Buildings Ltd collects information from our users at several different points on our website.

Order

For a user who places an order, we request personal information on the order form used in the shopping cart. Contact (name, address, email, etc.) and payment information (credit card number and expiration date) is requested. This information is used for billing purposes and to fill the customer's order. If we have trouble processing an order, we will use this information to contact the customer. Credit card transactions are processed using our own Internet merchant account and authorized via a third party payment gateway system. The payment gateway is an authority in trusted modular payment solutions and security systems on the Internet.

Cookies

We will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all of them again. However, the cookie will eventually expire if there is no activity in your cart, e.g. view, add to, etc., for a number of days. This website's cookies do not contain any personally identifiable information. If a user rejects the cookie, they may still use our site, but the user will experience limited functionality in some areas of our site. For example, the user will not be able to process an order through our shopping checkout area.

Sharing

We use third party shipping companies, e.g. mail, UPS, etc. to ship orders, and a third party credit card payment processing system to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This web site may contain links to other sites. Please be aware that Heritage Garden Buildings Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Heritage Garden Buildings Ltd.

Newsletter/Bulletin

If a user wishes to subscribe to our newsletter and/or update bulletin, we ask for the user's email address. Please see our choice and opt-out below.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 128 bit encryption software over an SSL connection. While on a secure page, such as our shopping cart checkout forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer is displayed as locked.

When contacting us we keep will use your e-mail address only for contacting you with regards to our products and questions and queries you have asked.

We do not share any information with any other party.  

We do not store any financial information at all.  ALL SECURE DETAILS PASSED BETWEEN YOUR COMPUTER AND OUR WEBSITE CANNOT BE READ BY ANYONE ELSE AS THE INFORMATION IS ENCODED

We maily deliver our products direct to the customer using our own transport department.  Vary rarely we use couriers however on small items such as a see saw, this can save us money as well as the customer.  Customers are also able to come and collect their product from our workshop if they would prefer.

When contacting us you have a choice of communication lines which as e-mail, phone, post and in person.  When contacting the customer we will normally use telephone and e-mail unless otherwise stated by the customer.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.  

Contact Information

If you have any questions then contact our office on 01282 603219.  When the office is closed there is an answer machine so if you leave a message we will get back to you as soon as we get back in.

Head Office; 26 Linkside Avenue, Nelson, Lancashire BB9 9LJ

Workshop; Unit 2 Barnfield Business Centre, Brunswick Street, Nelson, Lancashire BB9 0HT

email; mark@heritagegardensheds.co.uk

Opening TImes;
Monday - Thursday 08:30 to 17:00
Friday - 08:30 to 16:30
Saturday - 10:00 to 16:00
Sunday - Closed

Your Feedback At Heritage Garden Buildings Ltd, your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with us, please Contact Us and let us know. Thank you.