From the time you first contact us, either by telephone or personally at our offices, to the time when the arrangements are completed, we assure you of our confidentiality, personal care and genuine desire to look after your every wish to the very highest standard.

Although some families choose to contact a funeral director several days after death, we believe it is advisable to get in touch early to enable us to give you careful guidance and explain all the necessary procedures step by step, especially regarding registration. We offer a 24 hour personal telephone service for such information. Full arrangements may then be made at a convenient time at our offices or, if preferred, at your home.

It may be that particular wishes for a person's funeral have been expressed prior to death in a conversation, a will or in a prepaid arranged funeral plan. Alternatively you may be unclear as to what might be appropriate. We will explain and discuss with you all the options available. Whether your wishes are elaborate or simple, your choice will always be respected.

When making arrangements many practical details need to be discussed. Set out below are a number of these important points:

• Burial or Cremation
• Date, time and place of the funeral
• Type of service, religious or not
• Music and hymns to be sung
• Choice of coffin
• Limousines required
• Whether or not to visit the Chapel of Rest
• Floral tributes or donations
• Any special requests
• Death notices in local or national newspapers
• Printed service sheets
• Reception and refreshments following the services

A written confirmation and estimate of all the arrangements made for a funeral will be given to you as soon as possible. On the day of the funeral one of our experienced funeral directors would be in attendance throughout to ensure that all the arrangements were completed as requested.

On occasions we are called upon to look after funeral arrangements for babies or infant children. We fully realise the extreme sadness families experience during this time and therefore our fully trained staff are sensitive, caring and understanding throughout the arrangements. May we also assure you of our company's desire to keep charges to a minimum.