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************************** ********************* Receptionist Techniques Course at Midlands Training

This one day course is designed for people undertaking a Receptionist role to help them deal more effectively with clients both on the telephone and in person.

Your course will be tailored to suit any individual requirements, which we would ask you to specify.

Our standard course covers all the basic skills including:

* First Impressions Count
* Responsibilities of the Receptionist
* The Reception Area
* Creating and maintaining a good business relationship with your clients
* Quality and Service
* Meeting and greeting your clients face to face
* How to promote a good image
* Dealing with enquiries face to face Essential Ingredients of Telephone Techniques for Receptionists
* Answering callers
* Taking messages
* Handling complaints
* Dealing with difficult clients
* Leaving messages
* Dealing with answerphones
* Avoiding confrontation
* Being firm but polite
* Call control
* Terminating a conversation
* Taking enquiries
* Improve Performance
* Professional Behaviour
* Communications

2012 Dates for Receptionist Courses:  27 February, 16 March, 28 April, 8 May, 30 June, 7 July, 4 August, 23 September, 8 October, 5 November, 1 December

For more information call Midlands Training now and speak to Jennifer or Mary on 01384 441144

If you prefer to email us, do include your name, address and telephone number and a few words about the course you are interested in.

Recent Testimonials: The "how to deal with difficult customers" was most valuable to me!! Stephanie M: M & B Bark Supplies

"This Receptionist Training was a great course and I now know how to deal with complaints!" Grace W, M & B Bark Supplies