General > refunds.html
Delivery and Refunds
All of our products are sent to UK addresses via Royal mail first class post and are sent normally within 3 working days of order. If there is a problem with an order we will contact you within 1 working day.

We are unable to ask the wherabouts of a Royal Mail first class delivery for 15 days.

Any faulty product will be replaced aslong as we are contacted by phone or email within 14 days of purchase. The product will not be replaced if it has been used in any way or opened any further than needed to find the fault.
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