What advice can you give me about buying online?

Contact us if you are unsure about anything to do with models, colours or finishes. 

Take your time with your selection, only purchase when you are confident with your decision.

Always measure the space available in your room carefully, not forgetting entrances, doorways, stairs etc – it is your responsibility to make sure that the purchased item will fit in the required space. Please note that in this instance you will have to pay a return charge for your ordered item(s) to be sent back.

Please remember that pictures on a computer screen can sometimes exhibit tonal variations of products; especially those with a wood grain, therefore it is important not to rely fully on this selection method but to contact us for advice or a sample if possible.

When you receive your item check it for any defects or damage and contact us immediately if it is faulty.

Do you have catalogues?

No, in order to keep our prices as low as possible we do not print or distribute catalogues. You can however browse our range of furniture and accessories on our website or you can email us at sales@thefurnitureseller.co.uk 

Alternatively, please call us on 0845 051 0375 for help and advice.

What if I don’t see what I am looking for on your website?

It’s always worth contacting us to see if we can find what you’re looking for, especially as our prices are extremely competitive and we deal with many suppliers.

Is it safe to give my credit card details online?

Yes, we take every precaution to protect our customers’ information, when you submit sensitive information via the website your information is protected both online and offline.

When our registration/order form asks users to enter sensitive information, (such as credit card number and/or contact information), the information you provide is encrypted and protected with 128-bit encryption software over an SSL connection.

While on a secure page, such as our shopping cart checkout forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer is displayed as locked.

In plain English, we take security very seriously and constantly monitor and evaluate our procedures.

When I want to place my order, what do I need to do?

Easy, you can order online by clicking the ‘ADD TO CART’ button located next to the item you wish to purchase, once you have finished shopping simply click on the ‘CHECKOUT’ button which takes you onto our secure checkout, (you may remove items if you change your mind).

Finally, enter your delivery and billing information plus credit card details and submit your order via our secure server. 

We require only 50% of the order total by way of deposit, the order balance will be charged to your card when the item is ready for dispatch.

We will contact you within 48 hours of the order being placed to advise an anticipated schedule.

Alternatively, you can call us on 0845 051 0375 and place your order verbally.

Which methods of payment do you accept?

We accept MasterCard, Visa, Switch/Maestro and Solo, personal bank and building society cheques.

Please make cheques payable to ‘the furniture seller’; we will however require bank notification that a cheque payment has cleared prior to processing an order.

Are your prices inclusive?

Yes, what you see is what you pay, any tax and delivery costs are included in the price*.

*Inclusive delivery is anywhere in mainland Britain excluding KW, IV, PA, AB, PH, DD, KY, PL, TR, SA, LD, LL, G, EH, DG, TD, ML and KA postcodes where there will be an additional charge of up to £35.00 per delivery. Addresses within London's Congestion Charge Zone will be subject to an additional £8.00 charge.

What is your delivery policy?

Delivery times vary according to the product and the manufacturer; approximate times are included within each individual product description although these may vary depending on market demand at the time purchase.

We will endeavour to notify you as soon as possible of any delays if or when they arise.

The availability of items within our range is updated regularly to mirror these changes, many items are produced to order and/or imported and this is reflected in the time that it takes us to deliver to your home.

By adopting this approach we are able to offer exceptional products at excellent prices, the purchase and storage of large quantities of stock would not only limit the range we could offer but also significantly increase the retail price of each item.

If quick delivery is your top priority then we recommend you browse our website further to see if there is an item available for immediate dispatch, alternatively contact us on 0845 051 0375 for further advice.

Should you have purchased an item but are unable to take delivery when your order is ready for dispatch we will store it for you free of any charge for 14 days.

Beyond this time we will store your goods, fully ensured, for a weekly storage fee of £7.00 per item per week.

We endeavour to check all items prior to dispatch, occasionally an item sustains minor damage during shipping or contains a manufacturer’s defect.

In this instance, please contact us immediately via email or by telephone on 0845 051 0375 and we will seek to remedy the problem without delay.

If we cannot resolve the situation to your satisfaction we will arrange to have the item collected or replaced as required.

Please keep the original packaging if items need to be returned for whatever reason, all returns and must be agreed with us prior to them being returned or collected.

Please note that we are unable to pay for returns and repairs that we have not authorised. Where practical we will arrange to have the item repaired in your home.

If I need to cancel my order – what should I do?

You may cancel your order at any time from the moment you place it up until the 7^th day following delivery of the goods. 

If you are dissatisfied with your purchase for any reason you may, within 7 days of delivery, contact us to notify us that you wish to return some or all of the items in your order. 

You can either arrange to return the goods to us yourself at your own cost or you may ask us to collect the goods in which case you will be charged £50.00 per item with sofas and other large items charged at £80.00, additional items will be charged at £20.00 each. 

We will also charge a restocking fee of 30% of the original sale price; the combined cost will then be deducted from your refund. 

Goods must be returned in the same condition they were in at the time of delivery and must be in their original packaging, we may refuse to collect items that are not adequately packed and charge a fee of £50.00 to cover the cost of the failed collection.

Refunds will be issued within 21 days of receipt of goods and after they have been inspected for damage, we reserve the right to withhold all or part of your refund if items are returned damaged. 

Please note that we charge a 50% restocking fee for the return of items of leather upholstery and soft furnishings, mattresses can only be returned if they are unopened.

Mattresses that have been slept on cannot returned, if you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

Are your prices competitive?

Definitely, we’re confident that they are. 

Our prices are extremely competitive as we offer our products up to 30% cheaper than the Recommended Retail Price, we also include delivery and encourage customers to challenge our ‘Price Promise’ – beat that!!

When will I receive my order?

When we receive the goods you have ordered we will contact you to arrange delivery, lead times vary depending on each product and the supplier. 

Estimated times are displayed next to each product description, however inaccuracies can occur especially during busy periods or trends, in which case we will attempt to notify you as soon as possible once we are aware of any delays. 

In the case of multiple orders we will endeavour to dispatch all items at the same time.

How will you use my personal details?

We have a strict and monitored privacy policy of keeping all customer information totally confidential, we will never pass your personal details on to a third party or abuse any information you may supply.

Do you have a returns policy?

Yes, although we are confident that you will be delighted with your purchase, on receipt of your goods you have 7 days to decide if you wish to return them.

It is therefore advisable that you carefully handle and retain all packaging when unwrapping any item.

Should you wish, you can either arrange to return the goods yourself within 7 days of informing us of your wish to cancel, or instruct us to collect the item(s) from you.

We will arrange collection at £50.00 per item with sofas and larger items charged at £80.00, additional items are charged at £20.00 each.

We will also charge a restocking fee of 30% of the original sale price; the combined cost will then be deducted from your refund.

All items must be returned in their original packaging, items that are not adequately packaged at time of collection may not be accepted and a charge of £50.00 may be levied to cover the cost of the failed collection.

Please note that we charge a 50% restocking fee for the return of items of leather upholstery and soft furnishings.

Mattresses can only be returned if they are unopened.

Mattresses that have been slept on cannot returned, if you wish to test a mattress please keep it wrapped until you are sure you want to keep it.

Upon safe receipt of your returned item(s) and after we have made a full inspection for damage we will issue a refund within 21 days.

We reserve the right to withhold all or part of your refund if items are returned damaged.

Do you have a warranty policy?

Yes we do, all new goods that we supply come with a manufacturer’s warranty of 12 months.

Items that are listed as ‘Clearance’ or marked as ‘Ex Display’ do not carry a manufacturer’s warranty and are priced accordingly.

However, your right to cancel or return such items is unaffected and in line with that for new products.

Please see our terms and conditions for full details.