Letter writing

The quality, tone and clarity of a letter is an important part of customer service.

Spelling someone's name wrongly or not sending out a standard letter when a personal reply is needed can make people frustrated and angry.

What you'll get: We'll:

• show you how plain language works brilliantly if you're writing letters and have good, or not-so-good, information to share.
• help you structure letters to get straight to the point
• make sure all the small  - and large - things are in place to make sure your letter strikes the right tone and gets the right information across.